At EverythingMedicalOnline, our number one priority is helping you select the products you need. However, you may occasionally receive a product isn't right for you. In that case, you may need to return an item, and our policy and procedures are as follows:

Most items are returnable for a full refund of the item price, as long as they are returned within 30 days of your receipt. As you might expect, they must have their original packaging and be unused. The exceptions to the above are that all cushions have a 15% restocking fee, all power chairs have a 10% restocking fee and ultra lightweight wheelchairs, sport wheelchairs, and any custom-ordered item are non-returnable. These non-returnable products are custom-produced by the manufacturers and are unable to be returned.

To return an item, please call us at 1-877-221-EMED for the all-important RA number. You can also email us at support@EverythingMedicalOnline.com. Include your order number, name, and the item number for the item you are returning. We will then contact you with a RA Number and shipping instructions for your return. We will also help you determine the best method for shipping your return. PLEASE DON'T SEND A PACKAGE BACK WITHOUT AN RA! To receive full credit, items must be shipped within 10 days from the day the RA Number and shipping information were provided.

If an order is cancelled once the item has shipped, our standard return policy applies. You will need to accept delivery of the item, obtain an RA Number and ship the item back. If delivery of an item is refused, the return shipping costs will be deducted from the issued credit. Second-Day and Next-Day shipping costs will not be credited if delivery of the item is refused.

Once the item is received we will credit the credit card used for the purchase.

Of course, if any item is defective, or was damaged in shipping, please call us at 1-877-221-EMED or email us at support@EverythingMedicalOnline.com. We will arrange for the item to be picked up, and you will be credited with both the purchase and shipping costs.

Shipping Details

Get FREE SHIPPING on scooters, wheelchairs and all orders over $50!

Standard ground shipping is FREE for all orders over $50. The majority of orders are shipped via Federal Express or UPS. Most items should arrive on your doorstep 3-5 business days after receipt of your order. Larger scooters, lift chairs, power wheelchairs, and some non-folding wheelchairs will arrive via a freight company, who will contact you to schedule a specific delivery time convenient for you. When we email you with your order confirmation, we will give you an estimated ship date. If you need more specific shipping information before placing your order, please email us at support@EverythingMedicalOnline.com, or call us at 1-800-221-EMED.

Some items may take longer to arrive. They include:

Ultra Lightweight Wheelchairs
Custom ultra-lightweight wheelchairs will take 2-5 weeks depending on the manufacturer. Please call about specific delivery times for your order.

Lift Chairs
Lift chairs can take from 3 days to 4 weeks depending on the model, fabric and options you have selected. Specific chairs ordered with heat and massage options will take 3-4 weeks to arrive. Other custom chairs, such as heavy duty models, can also take from 3-4 weeks to arrive. Again, please call/email customer service for a specific delivery time. In most cases, we can check to see if the specific model that you want is in stock.

Power Chairs
Most transportable and standard power wheelchairs ship within 1-3 business days. Custom chairs with unique seating selections or other custom options can take from 2-3 weeks, depending on the manufacturer.

Scooters
Transportable scooters ordered by 3 pm PT Monday through Friday will ship the same day, and will arrive in 3-5 business days. Most other standard Pride and Invacare scooters ship within a few days, and will arrive via freight. The selection of some accessories, such as special seating sizes, lighting packages, or cup holders, can delay shipment of Pride scooters up to 3 weeks.